Kawenter (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application, website, or any services related to eVisas, eSIMs, flights, hotels, travel insurance, or support services.
By using Kawenter, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you apply for a visa, purchase an eSIM, book travel services, or create an account, we may collect:
- Full name, date of birth, nationality
- Passport details and residency documents
- Email, phone number, address
- Travel plans, hotel bookings, and itinerary details
- Photos or documents requested by government authorities
- Payment information (processed securely via our payment partners)
b. Application Information
For visa applications:
- Passport copy, personal photo, residency card
- Employment or financial details (if required by destination country)
- Government application reference numbers
- Application history and status updates
c. Technical Information
When you use our app or website:
- Device information (model, OS version)
- IP address and approximate location
- App usage data and browsing behavior
- Cookies and analytics data
d. Communication Records
- Messages sent to our customer support team
- Internal notes related to your application
- Emails, WhatsApp/Telegram messages (if you contact us there)
2. How We Use Your Information
We use your information strictly to provide and improve Kawenter services:
a. To Process Visa Applications
- Submitting your data to government immigration systems
- Verifying documents and contacting you for missing requirements
- Providing status updates and approvals/rejections
- Storing your application history for future requests
b. To Provide eSIM and Travel Services
- Delivering eSIM QR codes and activation details
- Processing flight, hotel, or insurance bookings
- Sending confirmations, reminders, and payment receipts
c. To Improve User Experience
- Personalizing content and app recommendations
- Enhancing app performance and fixing issues
- Conducting analytics and improving our services
d. To Ensure Security
- Fraud detection
- Preventing unauthorized access
- Protecting users from suspicious activity
e. To Communicate With You
- Customer support assistance
- Application follow-ups
- Important service announcements
3. How We Share Your Information
We NEVER sell your data. We only share your information with trusted parties when necessary:
a. Government Authorities
Required for visa processing. We send ONLY the information needed for the specific visa you applied for.
b. Service Providers
We work with secure partners for:
- Payment processing (e.g., banks, payment gateways)
- Cloud hosting
- Telecommunications (eSIM partners)
- Customer communication platforms
All partners must follow strict confidentiality rules.
c. Airlines, Hotels, and Insurance Partners
If you book through Kawenter, we share only the data required to issue your booking.
d. Legal Requirements
We may share data if required by law or to protect our rights or users.
4. How We Store and Protect Your Data
We take your privacy seriously and use multiple layers of security:
- Encrypted storage for sensitive documents
- Secure servers located in reputable data centers
- Limited internal access to trained staff only
- Regular audits and security monitoring
- Encrypted communication between app and server (HTTPS/SSL)
You can request deletion of your account or documents at any time.
5. Data Retention
We keep your information only as long as necessary:
- Visa application documents: kept for compliance and support
- User account details: until you request deletion
- Bookings and receipts: as required by legal and financial regulations
You may request data removal except where laws require us to keep it.
6. Your Rights
Depending on your region, you may have the right to:
- Access your personal information
- Update or correct your data
- Request deletion of your data
- Withdraw consent
- Request your data in a portable format
To exercise your rights, contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and analytics tools to:
- Improve performance
- Remember your login session
- Understand how users interact with Kawenter
You can disable cookies in your browser settings, but some features may not work.
8. Children’s Privacy
Kawenter does not knowingly collect information from children under 13. If you believe a child used our service without permission, please contact us immediately.
9. International Transfers
Your data may be transferred to government systems or partners outside your home country. We ensure all transfers follow strict security protocols and legal requirements.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you through the app or website whenever major changes occur.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: [email protected]